Repeat Prescriptions

Non-urgent advice: Please note

We no longer accept requests or produce paper prescriptions.

To reduce the risk of spreading Coronavirus for patients and staff

  • We will NOT accept paper prescriptions requests until further notice
  • We do not want patients entering the practice exposing themselves or our staff to risk of infection

You should request your prescription in one of the following ways:

  • NHS APP – Available in the App Store (Apple of Android). It’s easily to use and you can your prescriptions quickly and easily. You can even see when they’ve been approved by a GP.
  • Patient Access – Go to Patient Access.Com, we can send you a link to get started in creating an account. There are many other options on line access, visit our website for more information.
  • You can email us at: [email protected]
    Or telephone us on: 0191 – 4162578 (Option 2)

You need to decide where we should send your prescription electronically. It can be to any pharmacy. You will not be able to collect from Reception desk – please let us know your pharmacy preference.

Pharmacies Open During Bank Holidays

We will post Pharmacy Openings details here on Bank Holidays.

We now offer online prescriptions via Patient Access. Please ring Catherine or Chris at the surgery to get a pin number to use this service. Thanks.

We have recently changed our email address to order repeat prescriptions which is more secure:

[email protected]

Patients must be aware that this carries the risks of using an email facility. To minimise the risk type your unique computer patient number, which is on the side slip of your repeat prescription, into the subject box and this will prevent you having to include any personal identifiable information. Feedback on this new service should be given to Louise our Prescription Clerk.

Patients can order repeat prescriptions in one of the following ways: 

  1. by internet
  2. email
  3. telephone (0191 4162578 – OPTION 2 between 12.00 pm and 14.00 pm)
  4. handing slip into reception (not at the present time due to COVID-19)
  5. by post (please allow for post delays)
  6. fax 0191 4166091

Your prescription will be available for collection 48 hours after requesting.

Please ask the reception staff for further advice on ordering repeat prescriptions.

Some chemists offer an order and pick up service for patients – please ask at your regular chemist if they provide this service.

Non-urgent advice: Please note

Patients requesting urgent prescriptions for the same day are advised that we no longer issue same day prescriptions unless there is an urgent clinical need.

Prescriptions can be ordered one day and will be ready for collection 48 hours later.