Alert: Change to prescription telephone line from 1st September!

There are several ways to order your repeat prescription. These include:

NHS app
Patient online access
Prescription box at surgery entrance
Monday – Friday 8.00-6.00pm

Sending an email to our dedicated prescription line [email protected]

Via our Practice website Click here

Post your request to the surgery (pre-stamped addressed envelope required)

The prescription line will be open between 12 -1pm from Monday – Friday for housebound and elderly patients.

We appreciate this is a change from our current process, however, with the increasing workload, we must implement this change so that our Prescription Team can handle your request within the 48-hour turnaround time.

Thank you for your understanding and cooperation.

The Stephenson Medical Practice

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Washington Enhanced Access Service is changing.

You may receive a text message at 6pm on 26.09.24 to inform you of changes to the Sunderland GP Enhanced Access Service.

The Enhanced Access Service is a GP appointment service run by local healthcare staff which runs Monday to Friday 6.30pm to 8.30pm and Saturday 9am to 5pm. The service is available to all patients registered with a Washington GP Practice and can be ideal for those who cannot attend their GP Practice during normal practice hours.

The service currently runs Monday to Saturday from Washington Primary Care Centre but from 1st October 2024 the Enhanced Access Service will be held from Galleries Medical Practice (Galleries Health Centre) on Tuesday evenings 6.30pm to 8.30pm and Saturdays 9am – 5pm. 

This will run alongside the current service which is located at Washington Primary Care Centre which will continue to run on Monday, Wednesday, Thursday and Friday evenings 6.30pm to 8.30pm.
 
You may be offered an appointment at either location if appropriate.
 
There will be no change to the clinical services on offer.

Click here for more information

The Stephenson Medical Practice

Tel: 0191 416 2578

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We are an accredited Veteran Friendly GP Practice!
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Our Practice

The Practice has been established in Washington since 1946.  We have been in the present building since 2003. In 2004 we became a training practice for both GP Registrars and Medical Students. Occasionally you may be asked if a GP Registrar or student can attend your consultation with the doctor. Your permission will always be sought and you are entitled to decline, however this forms an essential part of the training of young doctors and we would ask your cooperation wherever possible. You are under no obligation to cooperate.

We’re improving how we communicate with patients. Please tell us if you need information in a different format or communication support. Our Practice is highly patient focused and we have a multidisciplinary approach to patient’s healthcare. We aim to deliver the best care to our patients by combining the skills of the practice team with other health and social care workers within the community.

We are committed to building a relationship of mutual trust and understanding between the practice team and our patients. We will provide comprehensive personal and family healthcare that is friendly, confidential and of consistently high quality.

Every Member of the Team in our Practice have two roles: 
– To do their day job
– To improve how we do the day job

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Appointments<br>Information

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Prescriptions

Repeat <br>Prescriptions

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Patients

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Sick
/ Fit Notes

Sick <br>/ Fit Notes

Test
Results

Test<br>Results

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The surgery works in partnership with local and NHS service providers and groups.

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If you can’t get an appointment with your GP or can’t get there during the day due to work or other commitments you can use the Enhanced Access Service.

Sunderland offers extra appointments seven days a week at your local out of hours site, alternatively it may be possible to arrange an appointment at another site across the city which your practice will arrange.

Get more information about the Sunderland GP Enhanced Access Service.

NHS 111 & Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life threatening emergency, please dial 999

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