We will circulate a quarterly newsletter from now on to broadcast important and relevant information about the practice, local developments and raise awareness on health campaigns that will support our patients.
We hope that you will find it a little useful read.
November 2021 Vol.2
COVID Booster
The practice is inviting patients for their booster immunisation. If you have received a text message from the surgery, we ask patients to either book an appointment or inform the surgery if they have had the vaccination elsewhere.
Telephone System
We are still dealing with some small technical issues, which we hopefully have addressed now. A new updated feature to the queue buster system has been introduced. Should patients ring from mobile phones and miss their call back, they will receive a text message to alert them of this.
The surgery will ring back and patients will not have to wait again in the queue, as it will be classed as a priority call. We are experiencing unprecedented demand at the moment and in the month of October the practice dealt with 13,043 incoming calls.
In this issue:
- New Starters / Leavers – Welcoming new staff to our Practice and saying goodbye to those leaving
- COVID Booster – Inviting patients for their booster immunisation
- Apprentice Cameron Nelson
- Community Pharmacy Referral Scheme – This was rolled out across the City in July 2021
- Face 2 Face & Telephone Consultations – 7393 appointments were face 2 face and 6733 appointments were telephone consultations
- Referrals & Demand – In the last month we processed 573 referrals
- Phone System – We are still dealing with some small technical issues
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August 2021 Vol.1
Hello all and welcome to our first Patient Newsletter.
In this issue:
- New Starters – Welcoming new staff to our Practice
- Flu Campaign – 2021/2022 Campaign
- Social Prescriber Caroline Minns – Explains some of her role as Social Prescriber
- Community Pharmacy Referral Scheme – This was rolled out across the City in July 2021
- Thank you… – Thanking you, our patients, for being patient with us
- Reception Desk – New Call Centre Office for our telephones
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