The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
Since its launch in 2013, around 70 million pieces of patient feedback have been submitted.
The FFT is in use across most NHS services, including:
- community care
- hospitals
- mental health services
- maternity services
- GP and dental practice
- emergency care, patient transport and more
Friends and Family Test Resources and Guidance
NHS England has created a range of Promotional Materials, which you can download. In addition, download the Friends & Family Test Guide by clicking on the button below.
If you have any queries about the FFT, contact NHS England via email.
You can also watch the Friends and Family Test animations on YouTube:
Standard Animation:
British Sign Language Animation: